Analyst - Journal Operations
Dehradunonsitemid
Posted 1mo ago · via Teamtailor
About this role
Analyst - Journal Operations Role Purpose The Analyst is responsible for delivering exceptional customer service by managing author inquiries promptly and effectively through email. The role ensures the provision of accurate, timely, and professional support while maintaining proficiency in all relevant systems, workflows, and author payment processes. In addition to core operational responsibilities, the Analyst actively contributes to continuous improvement initiatives, knowledge management, and cross-functional projects aimed at enhancing operational efficiency and customer experience. Key Accountabilities Manage Journal Operations inboxes while consistently meeting customer satisfaction, productivity, quality, and SLA targets.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Dehradun. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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