Customer Success Manager

Torontoremotemanager

Posted 3w ago · via Workable

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About this role

CUSTOMER SUCCESS MANAGER POSITION SUMMARY: Lead the delivery of Insights Communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience and insights. KEY JOB RESPONSIBILITIES: · Manage community setup, recruitment, engagement, incentive management, renewal, and overall health. · Collaborate with sales to understand client needs and provide proactive, tailored recommendations. · Design creative solutions using available tools and processes to exceed client expectations. · Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties. · Lead client calls, strategize on activities to keep community engaged.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: mode, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

modeteams

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