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SallaOperation

Merchant Care Officer

Makkahonsite

Posted 4mo ago · via Workable

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About this role

ABOUT SALLA Salla is one of the fastest-growing e-commerce platforms in the MENA region, delivering innovative technology solutions that empower businesses to scale and succeed. As we continue to expand, we are looking for Merchant Care Specialist to join our Customer Support team. Job Summary: This role is responsible for providing high-quality support to merchants using our platform, resolving issues efficiently, and ensuring an exceptional customer experience across all communication channels. The ideal candidate has strong problem-solving skills, excellent communication abilities, and experience in customer support, technical support, or customer success environments, preferably within e-commerce or SaaS platforms.…

Read the full description on Salla's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Makkah. We weight your proximity and willingness to relocate.

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Skills in this role

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