DESKTOP SUPPORT TECHNICIAN
Samaritan Medical Centeronsite$45K – $58K
Posted today · via Workday
About this role
Location: Samaritan Medical Center Department: 01.8621 SMC INFORMATION SERVICE Pay Range: 21.46 - 27.90 Care for our community, and your career. Job Description Deliver in-person and virtual technical support for IT endpoints, operating systems, and software within Scope of Work. Answer incoming calls during scheduled phone shifts, creating ticket records and achieving first-call resolution wherever possible. Authenticate callers per internal verification guidelines before accessing or changing sensitive information. Triage incoming incidents by urgency and impact, gathering additional information from users when needed. Acknowledge, update and resolve tickets within timeframes defined by the Service Level Agreement (SLA), following the escalation policy for issues outside scope.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: hipaa
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Samaritan Medical Center. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
hipaa