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Samsung

Customer Service Senior Executive

BITEXCO Financial Toweronsitesenior

Posted today · via Workday

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About this role

Position Summary 1. Establish goals regarding market quality, and manage market quality index in order to achieve the goals. 2. Identify and analyze the market defects and customer complaints and share with the relative departments to solve problems. Role and Responsibilities • CS Operations Overall Key Performances Index (KPI) management: - Monitor overall CS operations performance thru pre-defined system and index. - Analyze KPIs and conduct comprehensive report to CS management. • Sales Support Management: - Main contact of CS Sales Support management to stakeholders. - Execution to CS sales products: Service Package (B2C, B2B, SC+), Value-Added Services. • Data Analysis: - Set up model of data analysis for overall CS operation report and dashboard.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in BITEXCO Financial Tower. We weight your proximity and willingness to relocate.

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