Support Technician II, DC
Ashlandonsite$46K – $60K
via Greenhouse
About this role
What's the Short Version? The Support Tech II, DC provides Tier I and Tier II technical support for the Distribution Center. What Will You Be Doing? Answer incoming calls/emails for IT-related support. Consistently manage and prioritize job (ticket) requests in teams and personal queue. Clearly document issue description, troubleshooting steps and resolution details in each support ticket. Perform desk-side support and IT equipment moves as necessary. Assist with meeting room AV setup and instruction. Provide assistance to staff and users in solving computer and warehouse technology problems. Provide installation and support of computer hardware and software (including peripheral devices such as printers). Train staff and users to work with computer systems and programs.…
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What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Ashland. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams