Customer Service Agent
Pasigonsite
Posted 1w ago · via Teamtailor
About this role
Role Overview As a Customer Service Agent, you will be the first point of contact for our client’s customers. You will deliver a high-quality customer experience across both online and in-store channels, helping customers with inquiries, resolving issues, and ensuring every interaction contributes to a positive shopping experience. Key Responsibilities Deliver exceptional customer service and build positive relationships with customers. Respond to customer inquiries across multiple channels, including phone, email, live chat, eBay, and Facebook. Meet customer service performance standards, including satisfaction targets and service level agreements (SLAs). Process and manage online orders, including cancellations, returns, and refunds.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Pasig. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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