Customer Service Officer

Position Summary Working from home as part of our customer service team, you will provide friendly, professional voice-based support to customers across phone channels. The role focuses on delivering first-contact resolution, managing enquiries and complaints, client retention initiatives. This position requires excellent verbal communication, empathy, and the ability to work to KPIs in a fast-paced remote environment. Key Accountabilities/Responsibilities The responsibilities include the following: Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible. Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures.…