Customer Service Representative

Role Responsibilities: Answers incoming customer phone calls and chats from multiple accounts Answers incoming click to chats from multiple accounts Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service Processes new customer orders from email, voicemail, fax, and phone Strives for first call resolution to all client inquiries Provides product information and answers questions regarding existing orders Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution Impacts incremental sales by offering related or promotional items Maintain exceptional attendance and punctuality Experience Requirements Experience in both sales and service-oriented fields preferred Experience in a…