IT Helpdesk Specialist

San Franciscoonsitemid$60K – $67K

Posted 1mo ago · via Smartrecruiters

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About this role

About IT Heldesk Specialist Northern California (San Francisco Bay Area) Hourly rate: $29.00–$32.00 (based on experience) Work Hours MON-FRI, 8:00am to 5:00pm Must Bilingual in Korean and English Responsibilities Respond to user inquiries and provide technical support via phone, email, or in-person. Assist users in resolving hardware, software, and network-related issues. Walk users through problem-solving processes and provide step-by-step solutions Diagnose and troubleshoot technical issues reported by end-users. Escalate complex problems to the appropriate IT support teams for resolution. Perform root cause analysis and implement solutions to prevent recurring issues. Maintain accurate records of user issues, solutions provided, and other relevant information.…

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Level fit

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Recency

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Location fit

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