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SBT GlobalInformation Technology

Tech Support/IT Helpdesk (Tier 2)

Planoonsite

Posted yesterday · via Smartrecruiters

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About this role

About Pay rate: ~$30.25~/h, DOE Work Location : Plano, TX Contract Period: 1 yr Tier 2 IT Helpdesk Technician We are seeking a skilled, customer-focused Tier 2 IT Helpdesk Technician with at least 5 years of enterprise IT support experience. This role is essential to maintaining user productivity and delivering high-quality IT service, with a strong focus on troubleshooting and resolving issues in Microsoft Active Directory and Windows environments. Key Responsibilities Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments. Troubleshoot and resolve Microsoft Active Directory issues involving user accounts, Group Policy, organizational units (OUs), permissions, and login access.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: powershell, teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Plano. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

powershellteams

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