Customer Experience Manager

BITEXCO Financial Toweronsitemanager

Posted today · via Workday

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About this role

Position Summary 1. Maximize customer satisfaction by collecting, analyzing and resolving customer requirements through call center operation. 2. Provide efficient solutions to customers by developing and operating online contents. Role and Responsibilities • Contact Center Operations Overall Key Performances Index (KPI) management: - Monitor overall Contact Center operations performance thru pre-defined system and index. - Analyze KPIs and conduct comprehensive report to CS management. • Customer experience management: Analyze all the processes that customers experience and participate in providing suitable customer services accordingly.…

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Recency

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Location fit

This role is based in BITEXCO Financial Tower. We weight your proximity and willingness to relocate.

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