Director, Guest Satisfaction

Hard Rock Hotel & Casino Tejononsitedirector

Posted today · via Workday

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About this role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits Job Description: JOB DESCRIPTION AND RESPONSIBILITIES: The Guest Satisfaction Director is the main point of contact for off-property guests who wish to provide feedback regarding their experience. They are responsible for investigating each piece of feedback received and following up with our patrons to ensure guest recovery.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is director-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Hard Rock Hotel & Casino Tejon. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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