Manager of Customer Service
Niagara Fallsonsitemanager
Posted today · via Workday
About this role
The Manager of Customer Service is responsible for supporting the execution of enterprise-wide customer service initiatives and ensuring established service standards are consistently implemented across assigned SGC properties and departments. This position focuses on operational execution, team member coaching, service monitoring, and guest experience support to help reinforce the company’s brand promise and customer service culture. The Manager of Customer Service works closely with operational leaders and frontline teams to ensure customer service programs, training initiatives, service recovery expectations, and guest engagement standards are effectively carried out on a daily basis.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Niagara Falls. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams