Executive/Customer Engagement (2-year contract)

[What the role is] This is a customer facing position with the Temasek SkillsFuture Academy. [What you will be working on] The Customer Engagement Executive will be expected to perform the following responsibilities when appointed: • Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days. • Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins) • Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers. • Resolve concerns and complaints effectively, aiming for first-contact resolution.…