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SharpelectronicsSIICA - Service and Support - SEC263

Document Solutions Support Specialist - Southwest Region

Dallasonsitemid$72K – $100K

via Greenhouse

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About this role

Overview Under the direction of the Director, Services and Support, the Document Solutions Support Specialist is responsible to develop and support Sharp’s service partners, within an assigned geographic area. Also responsible to monitor, investigate and provide in-depth reporting on the field performance of all assigned products. This position will cover the Southwest US territory for the following states: CA, AZ, and TX. Responsibilities Demonstrates high level technical skills on hardware, firmware, software, and network technical issue resolution. Use advanced troubleshooting tools & techniques to resolve escalated customer issues for business partners. Perform root cause analysis using critical thinking skills and troubleshooting methodologies.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Dallas. We weight your proximity and willingness to relocate.

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