Residential Customer Care Training Manager

Shaw Plant 72onsitemanager

Posted 2 days ago · via Workday

About this role

Job Title Residential Customer Care Training Manager Position Overview As the Residential Customer Care Training Manager, you will lead and support the overall training strategy for Residential Customer Care and works to support the high-performance organization philosophy by use of the competency model, PX, initiatives, goals & metrics, structures and people systems. To serve as a consultant to all groups within Customer Care. Responsibilities: Works closely with Leadership to identify and develop a strategy for Training & Development that is consistent with the overall objectives of the departments, division, and company. Work alongside HR Management on talent management, performance management, and succession planning initiatives.…

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reqspace match rubric

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1

Skills match

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2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

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4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Shaw Plant 72. We weight your proximity and willingness to relocate.

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