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Shell

Customer Success Specialist - OTC

SHELL CENTRE – CHENNAIonsitemid

Posted today · via Workday

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About this role

, India Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: June 22, 2026 Business Unit: Downstream and Renewables Experience Level: Early Careers Job Description: What's the role This role may involve some or all the responsibilities listed below, depending on operational needs. The businesses supported include, but are not limited to, Global Commercial, Commercial Fleet, and Retail sectors. The role encompasses servicing all customer tiers, including Key Accounts and Platinum Customers, with a primary focus on managing inbound calls, emails, and chat. What you will be doing Order Management: Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: r, shell, less, express, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in SHELL CENTRE – CHENNAI. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

rshelllessexpressteams

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