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ShopmonkeyCustomer Success

Director, Customer Success - Hybrid/San Jose, CA area

Hybrid - Morgan Hillhybriddirector

via Greenhouse

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About this role

We are seeking a dynamic and experienced Director of Customer Success to lead our SMB, Mid-Market, and Enterprise Segments of the Customer Success team. This role will focus on driving customer retention, adoption, and expansion. The ideal candidate is passionate about customer experience, adept at managing an entire (SMB, MM, ENT) customer base, and experienced in optimizing team performance through data-driven insights and strategic initiatives. Please note this is a hybrid position, with 2-3 days/week on-site at our Morgan Hill, CA office for collaboration. Key Responsibilities: Lead and mentor a team of SMB, MM, and Enterprise Customer Success Managers (CSMs). Establish clear KPIs, target account health metrics, and growth objectives for your team.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Hybrid - Morgan Hill. We weight your proximity and willingness to relocate.

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Skills in this role

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