ShopmonkeyCustomer Success

Strategic/Enterprise Customer Success Manager

Remote - Florida; Remote - Illinois; Remote - Massachusetts; Remote - Michigan; Remote - North Carolina; Remote - Texas; Remote - WisconsinRemote (US)manager

via Greenhouse

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About this role

The Enterprise Customer Success Manager will lead Shopmonkey’s Enterprise customer engagement and growth initiatives. You will play a pivotal role in working with Shopmonkey’s largest customers, ensuring they feel empowered, supported, and thrive in their business while running on our platform. You are responsible for building relationships with corporate customers, franchises, and individual shop staff to drive adoption and engagement with key value-added products and features. You will work closely with cross-functional teams, including Sales, Implementation, Support, RevOps, and Product, to make sure the customer is successful throughout their entire journey with Shopmonkey. What you will do:…

Read the full description on Shopmonkey's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: tableau, teams, salesforce

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

tableauteamssalesforce

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