Account Representative I

Job Description: Range: 17.25-18.25 RESPONSIBILITIES: Handle inbound phone calls, emails, and/or chats to assist customers with complaints, inquiries, requests, and taking payments. Performing outbound phone calls and emails to customers with overdue accounts. Negotiate payments to establish payment plans or settlements that satisfy both parties. Maintain all communications, payment arrangements, and account updates accurately. Document/note accounts with payment status and customer interaction. Monitor accounts and perform follow-up regularly to ensure compliance with payment agreements. Mail, fax, and email invoices to customers as requested. Assist with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation.…