Customer Service Representative
Northfieldonsitemid$35K – $42K
Posted 4mo ago · via Lever
About this role
Customer Service Representative (CSR)
📍Northfield, OH
💲 $17-20/hour | Full-Time
Looking for more than just another customer service job?
At Jackson Comfort Services, our CSRs are the heart of our business. You're the first person our customers talk to when they need help, and you set the tone for every interaction.
If you enjoy helping people, staying organized, and being part of a team that supports one another, we'd love to meet you!
What You'll Do
Answer incoming customer calls, texts, and chats
Schedule HVAC, plumbing, and electrical service appointments
Create and update customer records
Work with dispatch and technicians to keep schedules running smoothly
Provide friendly, professional customer service
Keep accurate notes and documentation in our CRM
What We're Looking For…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Northfield. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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