Customer Service Representative / Dispatcher
King of Prussiaonsitemid
Posted 28mo ago · via Lever
About this role
Customer Service Representative / Dispatcher
Sila Heating, Air Conditioning, Plumbing & Electrical
King of Prussia, PA (In-Office)
Be the Voice of the Customer. Control the Day.
This isn’t just a call center role—and it’s not just dispatch.
You’ll be the first point of contact for our customers and the person keeping our technicians moving efficiently throughout the day. If you can think fast, stay organized under pressure, and communicate clearly, this is a role where you can make a real impact.
At Sila, our CSR/Dispatch team plays a direct role in driving revenue, maximizing efficiency, and delivering a great customer experience.
What You’ll Be Doing
Answer incoming calls and convert them into booked service appointments
Dispatch technicians based on priority, geography, and skill set…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in King of Prussia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
More at Sila Nanotechnologies
- View →Journeyman Residential ElectricianDover-Foxcroft, ME
- View →Warehouse and Parts DriverNorthfield, OH
- View →Residential Service Master Electrician - (E1)Portland, CT
- View →Install Warranty TechVirginia Beach, VA
- View →Drain TechnicianNew Castle, DE
- View →Lead Sewer Installer - PlumbingKing of Prussia, PA