Customer Care Consultant / Senior Customer Care Consultant
NEA-HBD HUBonsitesenior
Posted today · via Workday
About this role
[What the role is] The One-Stop Information and Service Centre (OSISC) provides one-stop assistance to aspiring and existing hawkers on stall tenancy matters, collaborates with service partners and vendors, uses service technology to improve service delivery, and supports customers in adopting digital services. [What you will be working on] As a Senior Customer Care Consultant / Customer Care Consultant, you will be responsible for carrying out the full spectrum of customer service duties. You will get to meet people from all walks of life and be part of a dynamic team serving walk-in customers and handling their enquiries and feedback at the Customer Service Centre.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in NEA-HBD HUB. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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