Estate Manager (Resale Operations)

[What the role is] The role involves managing customer relations for HDB flat applicants and residents. Key responsibilities include assessing eligibility for flat purchases, CPF housing grants, and HDB loans, as well as processing sale and resale transactions. You'll also handle appeals from applicants who don't meet eligibility conditions, preparing case reports and submissions for management where warranted. Day-to-day work includes liaising with applicants, solicitors, and relevant agencies, supervising counter operations, and processing Enhanced CPF Housing Grant applications. The role offers broad exposure to the HDB flat purchase value chain and opportunities to improve work processes.…