Executive Manager (Service Strategy and Delivery Department) - Contract

NEA-HQ-ENVIRONMENT BUILDINGonsitemanager

Posted today · via Workday

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About this role

[What the role is] This role will lead the Customer Insights team to develop strategic customer intelligence capabilities for NEA. The role is responsible for strengthening NEA's understanding of customer needs, behaviours and service trends to support service delivery improvements and customer experience outcomes. This role provides leadership to officers within the team and drives the use of advanced analytics, AI-enabled tools and evidence-based decision making. You will be working closely with partners from service and operations to identify trends and support continuous improvements.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: tableau, power bi

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in NEA-HQ-ENVIRONMENT BUILDING. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

tableaupower bi

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