IT Technical Support Analyst

Cityonsitemid

Posted 95mo ago · via Smartrecruiters

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About this role

Job Title : IT Technical Support Analyst Location: Reports to: IT Technical Support Team Lead Principal Accountabilities : A 2 nd line Technical Support analyst, with demonstrable hands on technical experience, to provide dedicated support off-site from head office, and within the existing team, (Technical Deskside Support) providing a robust, efficient and skilled service to maximise the resolving capability of these teams. To work closely with all other IT support teams, playing a key role in major incident service restoration activities, providing technical guidance and support and work with other cross functional areas to resolve service incidents and problems as quickly as possible.…

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