Situations Vacant LtdInformation Technology

IT Support Analyst. Coventry

Coventryonsitemid

Posted 91mo ago · via Smartrecruiters

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About this role

IT Support Analyst Supervisor: Service Desk Team Lead Direct Reports None Summary: Provide day to day Level 1 & 2 Service Desk support. Utilise technical experience and customer service skill to assist end users resolve incidents and fulfil requests remotely, and escalate as needed.Focus on customer service through achievement of service response and resolution times as prescribed in Service Level Agreements. Use Knowledge base and Service Management tools to ensure effective response and resolution of incidents and fulfilment of service requests. Pursue ongoing technical and business knowledge growth through collaboration with level 3 Support Analysts, as well as other MIS team members as opportunities arise.…

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Skills match

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Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Coventry. We weight your proximity and willingness to relocate.

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