Director of Customer Services
Londononsitedirector
Posted 1w ago · via Teamtailor
About this role
At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world. THE ROLE We are seeking a dynamic, results-driven Director to lead the execution of our operational growth strategy and oversee day-to-day customer operations. This role is pivotal in transforming the operating model, leveraging technology to enhance service experience and drive operational efficiency. Demand management, streamlined workflows, ensuring customers are supported through the most effective and appropriate channels. You will develop customer solutions aligned with business strategy, market opportunities and regulatory change.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in London. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams