Senior Business Analyst - Ops Transformation
Londononsitesenior
Posted 1mo ago · via Teamtailor
About this role
At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world. THE ROLE We are looking for a highly driven transformational Business Analyst to lead the optimisation of our customer services operating model and customer experience. This role involves challenging the status quo in designing and integrating automation and AI capabilities to drive efficiency, enabling human resources to focus on high-value customer touchpoints. Delivery of automation solutions that optimise demand management, streamline workflows, and ensure customers are supported through the effective and appropriate channels.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in London. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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