Escalations Manager | Home Electrification

Byron Bayonsitemanager

Posted 3 days ago · via Lever

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About this role

We are Smart Energy. We started with two blokes in a Byron Bay warehouse and a big idea. Ten years later, we’ve grown into a national home electrification business with 18 sales offices across Australia, helping households move towards smarter, cleaner and more sustainable energy. Our customer experience is a huge part of what sets us apart. Our Smart Care team has even been recognised by the Customer Service Institute of Australia, receiving the Best Customer Service Project award. Now we’re looking for an experienced Case Escalation Manager to take ownership of our most complex customer cases and help us continuously improve how we do things. The Opportunity ⚡ This is not your standard customer service role.…

Read the full description on Smartenergy's site →

What we'd score you on

reqspace match rubric

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Skills match

For this role: monday

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Byron Bay. We weight your proximity and willingness to relocate.

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Skills in this role

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monday

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