On Site Support Engineer 24 month FTC

Based in our London office, this role is pivotal in delivering high-quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day-to-day incidents and service requests are handled efficiently while maintaining a seamless user experience. In this role, you will manage and resolve helpdesk tickets in line with SLAs, provide hands-on and remote support across Windows environments, applications, networks, and hardware, and act as an escalation point for more complex issues. You’ll also be responsible for user account administration, software installation, and maintaining accurate documentation, while contributing to knowledge sharing across the team.…