SmarttechsaIT Solutions & Management

Senior Technical Support Engineer - Level 3

Cairoonsitesenior

Posted 3w ago · via Workable

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About this role

Lead Sev-1 and Sev-2 incidents from diagnosis through resolution. Ensure incidents and service requests meet agreed SLAs. Analyze recurring incidents and implement permanent fixes. Prepare root cause analysis reports and corrective action plans. Build scripts, automation solutions, and support tools. Monitor aged L2 tickets and drive resolution within three working days. Manage complex support cases and maintain high customer satisfaction. Review negative client feedback and implement improvement actions. Lead technical projects across multiple workstreams. Train and coach L1 and L2 support engineers. Supervise service quality and support client improvement plans. Maintain technical documentation and knowledge base articles.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: powershell, azure, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Cairo. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

powershellazureteams

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