Associate, Global Customer Care, International Case Management (with French & English)

POL - Wroclawonsitejunior$17K – $26K

Posted today · via Workday

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About this role

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Join a global team where every customer interaction matters. As a Global Customer Service Specialist, you will play a key role in delivering an exceptional customer experience across our international markets. Working with leading technologies including Salesforce Service Cloud, you will manage customer requests, collaborate with a wide range of stakeholders, and help ensure that every case is resolved accurately, efficiently and with the customer at the heart of every decision. What will you be doing? In this role, you will be responsible for managing customer cases assigned by local country teams through Salesforce Service Cloud.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams, salesforce

Level fit

This role is junior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in POL - Wroclaw. We weight your proximity and willingness to relocate.

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