Manager – Global Customer Care

IND - NonGBS-Pune-Kharadionsitemanager

Posted today · via Workday

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About this role

Job Title - Manager - Global Customer Care Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Are you ready to lead a global team and shape the future of customer care? We’re looking for a driven and dynamic Manager - Global Customer Care team in Pune, India. Managing service delivery, driving continuous improvement initiatives, overseeing SLAs and governance, and managing transitions. This is an exciting opportunity to play a key role in shaping the future of our Global Customer Care operations. You will be part of a growing, dynamic team, have access to development opportunities, and contribute to continuous improvement within our global operations.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: mode, monday, teams, salesforce

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IND - NonGBS-Pune-Kharadi. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

modemondayteamssalesforce

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