Customer Service Representative

Responsibilities/Duties 职责 / 权限 : Perform full order fulfillment function with timely deliverables 及时完成订单的交付 Raise purchase order 申请采购订单 Raise and review RFQ 申请并审核RFQ Coordinate customer, planner, and production and expedite delivery arrangement 协调客户、计划员和生产，并加快交货安排 Handle customer enquiries, complaints with appropriate level of customer satisfaction 处理客户咨询，客户投诉，使客户满意 Communicate and provide timely responses between customer, sales/FAE, operation, and factory 与客户、销售/FAE、运营和工厂沟通并提供及时的响应 Track business activities, generate reports and perform administrative duties as stipulated by CSR manager 根据CSR经理的要求跟踪业务活动，生成报告并履行行政职责 Work internally with sales/FAE to support sales activities 与销售/FAE部门合作，支持销售活动 Manage confidentiality and housekeeping contracts with customers, agents and distributors dilige…