Member Engagement Manager (Accounts Manager)

The Role… We are seeking a passionate, service-driven individual to join our Soho Support Team and work closely with Member Relations as Member Engagement Manager (Accounts Manager) for Los Angeles. You will be responsible for building meaningful, long-term relationships with Soho House’s most engaged, high-spending and high-profile members, while driving measurable commercial impact. Based in our Los Angeles Support Office, you will create and lead a highly personalised, concierge-style engagement programme designed to increase member loyalty, engagement, and lifetime value. This role requires a highly self-sufficient and proactive individual who can independently shape strategy, execute at pace, and deliver against clearly defined KPIs and milestones.…