Soho Support Coordinator - Membership - Soho Beach House Miami (Remote/Miami Based and Seasonal)

The Role… This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST). As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service to our members globally, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Main Duties... To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the departments SLA’s. Offering a pro-active service to our diverse membership through telephone and email.…