Consumer Engagement Helpline Specialist
Kempton Parkonsitemid
Posted 3 days ago · via Workday
About this role
The Helpline Specialist serves as a key point of contact for consumers, ensuring a high standard of service delivery by delivering clear, professional, and timely assistance. Responsibilities include logging consumer interactions, diagnosing product or usage issues, offering step-by-step solutions, and escalating unresolved or technical matters to the appropriate departments when required. The role also involves educating customers and consumers on best practices for pool care and product usage, maintaining up-to-date product knowledge, and adhering to company service standards and procedures.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Kempton Park. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforce
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