Supervisor Client Service
Den Haagonsite
Posted yesterday · via Workday
About this role
What does your role entail? As Supervisor, you provide day-to-day leadership to a team of Service Desk representatives. You are responsible for a consistent, high-quality customer experience, effective workload management, and the performance and development of your team. You coordinate daily activities, monitor queues and service levels, and ensure that customer requests are handled accurately and on time. You monitor interactions across the team using approved AI-assisted quality tools, review the findings, and discuss them with agents to recognise strengths and agree areas for improvement. You act as the senior operational point of contact for complex customer questions, unresolved incidents, escalations, and complaints.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Den Haag. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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