Client Experience Agent (EST)
Remote / Flexibleremote
Posted today · via Lever
About this role
[solidcore] is looking for a full-time Client Experience (CX) Agent to join our CX Operations team. The CX team is available to support clients 365 days a year, Monday-Sunday each week. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving. This person will manage both phone and digital communications channels to deliver exceptional client support. You'll be the voice of [solidcore], handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position may be remotely based on the East Coast and should be local/within 25 miles of a [solidcore] studio.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
More at Solidcore
- View →Coach - Manhattan West, NYManhattan, New York
- View →Core Crew (Front Desk & Sales) - Buffalo, NYBuffalo, New York
- View →Head Coach & Community Manager - North Wales, PANorth Wales, Pennsylvania
- View →Training Manager - Central Virginia/MarylandVirginia
- View →Training Manager - Houston, TXHouston, Texas
- View →Workforce Planning CoordinatorRemote / Flexible