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Southern National RoofingSenior Leadership

Call Center Manager

Charlotteonsitemanager$80K – $85K

Posted 1mo ago · via Workable

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About this role

About the Opportunity Southern National Roofing recently insourced its centralized call center. Five months into the operation, the foundation is in place and the team is producing results - but we are still early in the center's development. We are looking for a hands-on Call Center Manager to lead the operation through its next stage of development and growth. This is not a start-from-scratch role, but it isn't a maintenance role either. You'll inherit an operating call center with an Assistant Manager, three Team Leaders, frontline representatives, technology, processes, and performance standards already in place. There is also plenty left to improve.…

Read the full description on Southern National Roofing's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: monday, teams, salesforce

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Charlotte. We weight your proximity and willingness to relocate.

Score yourself on this role.
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteamssalesforce

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