Customer Success Operations Lead
senior
via Ashby
About this role
About SpotDraft
SpotDraft is on a mission to help legal and business teams move faster, together. Our AI-powered contracting platform is redefining how companies manage contracts — and our story deserves to be told in creative, human, and memorable ways.
As a Customer Success Operations Lead, you will empower the Customer Success team by providing actionable intelligence, improving process efficiency, and owning critical operations that drive customer retention, expansion, and satisfaction. You’ll work closely with post-sales leadership and the broader Revenue Operations team to build scalable processes, monitor key performance metrics, and optimize the full customer lifecycle.
Top Outcomes:
POST-SALES METRICS & FORECASTING…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: python, teams, salesforce, hubspot
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pythonteamssalesforcehubspot