Technical Support Engineer

Cambridgeonsitemid

Posted 3w ago · via Workable

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About this role

We're looking for a talented Technical Support Engineer to help with product support for our customers. This is a site-based technical role at the centre of our European service operation in Melbourn, Cambridgeshire. You will be the person customers and Field Service Engineers come to when an instrument is not behaving, diagnosing and resolving issues remotely across our full portfolio: mosquito, dragonfly, firefly and apricot liquid handling, comPOUND, comPACT and arktic sample management. Day to day you will handle first and second line service engineering support by telephone, email, remote session and video conferencing, interpret instrument logs and diagnostic data to find root causes, and resolve as much as possible without an engineer having to travel.…

Read the full description on SPT Labtech's site →

What we'd score you on

reqspace match rubric

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Skills match

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Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

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Recency

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Location fit

This role is based in Cambridge. We weight your proximity and willingness to relocate.

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