Senior Associate, Technical Support

Hyderabadonsitesenior

Posted today · via Workday

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About this role

About the Role: Grade Level (for internal use): 08 The Team: Our team provides technical support for our business intelligence tool, with a global footprint across the US, India, Pakistan, and the Philippines. We value continuous learning, offering opportunities to gain in-depth product knowledge and hone technical skills in a collaborative environment. Responsibilities and Impact: Resolve client concerns and requests efficiently, accurately, and professionally, ensuring excellent customer service and client satisfaction. Handle expert-level client issues independently and act as a subject matter expert on technical matters within the team. Assist and train non-technical client support teams and other departments as needed; contribute to new hire onboarding.…

Read the full description on STANDARD & POOR'S FINANCIAL SERVICE's site →

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Recency

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Location fit

This role is based in Hyderabad. We weight your proximity and willingness to relocate.

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