Customer Success Analyst

Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLAs are met. Monitor, enter, update, and close Service Center tickets. Provide and maintain an in-depth working knowledge of all client verification processing guidelines. Research documentation provided by the applicant and contacting institutions and companies to obtain verifications, always using a professional and courteous tone. Communicate effectively and efficiently while obtaining verification information over the phone. Manage incoming and outgoing calls for Education, Employment, and Licensing Verifications while maintaining effective documentation for all calls handled.…