Bilingual Customer Service Specialist - Chinese/English
Hong Kongonsitemid
via Greenhouse
About this role
Help empower our global customers to connect to culture through their passions.
Why you'll love this role
As a Bilingual Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty. You’ll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose StockX. In this role, you’ll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall revenue growth.
Your ability to combine exceptional service with a sales and retention mindset will be key.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Hong Kong. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included