Field Service Training Specialist

Works with the Field Service Training Managers (FSTMs) in all aspects of the technical training delivery effort. Cultivates the growth of apprentice technicians through facilitation, coaching, and feedback. This has a direct impact on maximizing retailer technical knowledge, increasing profits, minimizing Subaru of America (SOA) warranty costs, reducing buybacks, and ensuring customer satisfaction (fixed right the first time) resulting in improved loyalty and retention. Maintains communication with internal and external contacts to support retailer technician education, fosters strengthened Subaru-U engagement locally, field quality assurance, facility management and inventory, and asset management.