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SumupCustomer Support

Customer Experience Specialist

El Pasoonsitemid

via Greenhouse

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About this role

Customer Experience Specialist El Paso, Texas | Bilingual | Full-time | Office-based | $16 per hour About the team Our Customer Experience team in El Paso is a close-knit, collaborative group of 16 people who are the direct link between SumUp and the millions of small business owners we support every day. When a merchant has a question, a problem, or just needs a helping hand, we're the ones who show up for them — with patience, clarity, and genuine care. This role sits at the heart of that mission: you'll be the voice of SumUp, turning everyday interactions into moments that build real trust with our merchants. What you'll do Be the first point of contact for merchants, handling enquiries via phone, email, and internal channels with empathy and clarity…

Read the full description on Sumup's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in El Paso. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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