Customer Service Representative

The Customer Service Representative serves as the primary communication hub within the branch. They coordinate information and activities between customers, outside sales representatives, suppliers, purchasing, production, management, and other branch locations. This position is responsible for responding to customer inquiries, preparing quotations, processing sales orders and purchase orders, sourcing products, and ensuring customers receive accurate information and timely support. The CSR plays a critical role in delivering exceptional customer service by balancing urgency, accuracy, organization, and effective communication in a fast-paced industrial distribution environment.